Remote Support Tools

Recently it came to my attention that not only can support be offered by pre-installing an application on a clients PC, but it can be customer initiated.

I tried NTRSupport and LogMeIn, both are very capable solutions. I also looked at GoToAssist as well although this seemed too expensive.

There are various advantages and disadvantages to each product, I did notice that LogMeIn was faster, slightly and can support ten customers concurrently, it also has a handy chat feature. NTRSupport are very good though and despite being minutely slower and only supporting 5 concurrent users, can be initiated from a web browser.

What it really comes down to is cost though and NTRSupport is roughly 50% cheaper than LogMeIn.

I'm still testing at the moment, so the Jury is still out....for now.

Wii Whiteboard and other amazing inventions

This guy is amazing, some of the techniques he has come up with for using a wiimote are outstanding, here are two Youtube videos demonstrating the techniques, my company has actually tried out the Whiteboard idea and it works really well, especially if the image is projected from behind the surface.