Remote Support Tools

Recently it came to my attention that not only can support be offered by pre-installing an application on a clients PC, but it can be customer initiated.

I tried NTRSupport and LogMeIn, both are very capable solutions. I also looked at GoToAssist as well although this seemed too expensive.

There are various advantages and disadvantages to each product, I did notice that LogMeIn was faster, slightly and can support ten customers concurrently, it also has a handy chat feature. NTRSupport are very good though and despite being minutely slower and only supporting 5 concurrent users, can be initiated from a web browser.

What it really comes down to is cost though and NTRSupport is roughly 50% cheaper than LogMeIn.

I'm still testing at the moment, so the Jury is still out....for now.